Privacy Policy
Bitvu Limited is registered in England number 07291767.
Bitvu Limited (“We” “Our”) considers the protection of your (“You”) privacy to be of utmost importance. We maintain strict customer information privacy policies and use state of the art technologies to safeguard customer information and communications from unauthorised intrusions and access. This policy explains how we may collect information about you and then how we use it. It also gives certain assurances on things that we will and what we will not do.
Collection of information
We may collect the following information about you:
User provided data. This may include, but is not limited to, your name, company and email address.
Automatically collected data. As part of your visit on our site, data is transmitted by your browser and collected and analysed for web-controlling. The automatically collected data may include, but is not limited to: IP address, browser type and version, browser language, operating system, Javascript-activation, Java on/off, Cookies on/off, referrer URL, Time of access, clicks. This data will be stored for technical reasons and not be assigned to a particular person at any time.
We may collect this information about you when:
you visit our site
you fill out a form or enter information on our site
you contact us with an enquiry or in response to a communication from us
you place an order
How long will you keep my personal data?
We will retain your personal data for as long as is necessary to fulfil the purpose for which this data was collected and any other permitted linked purpose (for example certain transaction details and correspondence related to any services we provide may be retained until the time limit for claims in respect of the transaction has expired or in order to comply with regulatory requirements regarding the retention of such data). Our retention periods are also based on our business needs and good practice.
Use of information
Under the General Data Protection Regulation, We must always have a lawful basis for using personal data. This may be because the data is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data, or because it is in Our legitimate business interests to use it. Your personal data may be used for one ofthe following purposes:
personalise user experience and to allow us to deliver content you are most interested in
improve our website to better serve you
identify and better respond to your customer service enquiries or requests to us
administer any accounts, services and products provided by us
undertake marketing & customer analysis
help prevent and detect fraud or loss
contact you about other services and products offered by us
Disclosure of information
We may disclose information we hold about you to third parties for the purpose of providing services you have requested, as part of the process of sale, or where legitimately requested for legal or regulatory purposes, as part of legal proceedings or prospective legal proceedings.
We specifically use Google Analytics to analyse how users reach and interact with our site and web application. We furthermore use the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to our website. Besides, we use Facebook services that may use cookies, web beacons and other storage technologies to collect or receive information from our website and elsewhere on the internet and use that information to provide measurement services and target ads. We collect, store and analyse this information for the purpose of providing the best service and improvements to all our subscribers and visitors. Any data collected will be used in accordance with our own privacy policy and Google’s privacy policy. If you wish to opt out of such data collection, follow this link for more information. In particular, Google provide a browser based tool that you can install to do so: Google Analytics opt-out browser add-on.
If any personal data is transferred outside of the EEA, wewill take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR, as explained below in Part 8.
We will not sell, rent or share your personal information, with or to any third parties for marketing purposes without your express permission.
Monitoring
We may monitor and record calls made to us for the purposes of quality assurance, legal, regulatory and training purposes.
Protection of information
We maintain strict security measures in order to protect personal information. These measures include technical and procedural steps to protect your data from misuse, unauthorized access or disclosure, loss, alteration, or destruction. Credit card information is transmitted using secure socket layer (SSL) encryption.
Transferring data outside of the UK
It may be necessary for us, in the normal course of our business, to transfer your personal information to other companies located in countries outside of the UK known as third countries. These countries may not have data protection laws that are as strong as those in the UK and/or the EEA. This means that We will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR as follows.
You have the following rights in relation to the personal information we hold about you:
Your right of access
If you ask us, we'll confirm whether we're processing your personal information and, if necessary, provide you with a copy of that personal information (along with certain other details). If you require additional copies, we may need to charge a reasonable fee.
Your right to rectification
If the personal information we hold about you is inaccurate or incomplete, you are entitled to request to have it rectified. If you are entitled to rectification and if we've shared your personal information with others, we'll let them know about the rectification where possible. If you ask us, where possible and lawful to do so, we'll also tell you who we've shared your personal information with so that you can contact them directly.
Your right to erasure
You can ask us to delete or remove your personal information in some circumstances such as where we no longer need it or if you withdraw your consent (where applicable). If you are entitled to erasure and if we've shared your personal information with others, we'll let them know about the erasure where possible. If you ask us, where it is possible and lawful for us to do so, we'll also tell you who we've shared your personal information with so that you can contact them directly.
Your right to restrict processing
You can ask us to 'block' or suppress the processing of your personal information in certain circumstances, such as where you contest the accuracy of that personal information or you object to us. If you are entitled to restriction and if we've shared your personal information with others, we'll let them know about the restriction where it is possible for us to do so. If you ask us, where it is possible and lawful for us to do so, we'll also tell you who we've shared your personal information with so that you can contact them directly.
Your right to data portability
You have the right, in certain circumstances, to obtain personal information you've provided us with (in a structured, commonly used and machine readable format) and to reuse it elsewhere or to ask us to transfer this to a third party of your choice.
Your right to object
You can ask us to stop processing your personal information, and we will do so, if we are:
relying on our own or someone else's legitimate interests to process your personal information, except if we can demonstrate compelling legal grounds for the processing; or
processing your personal information for direct marketing purposes.
Your right to withdraw consent
If we rely on your consent (or explicit consent) as our legal basis for processing your personal information, you have the right to withdraw that consent at any time.
Your right to lodge a complaint with the supervisory authority
If you have a concern about any aspect of our privacy practices, including the way we've handled your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office.
Please note that some of these rights may be limited where we have an overriding interest or legal obligation to continue to process the data or where data may be exempt from disclosure due to reasons of legal professional privilege or professional secrecy obligations.
For more information about ouruse of your personal data or exercising your rights as outlined above, please contact ususing the details provided in Part 11.
Changes to this policy
We reserve the right to change this policy at any time and updated version will be posted on Our website from time to time. Your continued use of the Bitvu and Screenpace websites following the posting of changes to this policy will mean you accept those changes. Information collected prior to the time any change is posted will be used according to the terms of the policy that applied at the time the information was collected.
Contact Us
If you would like further information about this policy or you wish to enquire about the data we hold about you, please contact:
The Data Controller
Bitvu Limited
2nd Floor, 23-24 High Street
Marlborough SN8 1LW
United Kingdom
email: hello@bitvu.com